Coaching to Improve Performance

Who is the course for?

All colleagues looking for a new approach in managing their own workload and the work of others.

Course Aims:

To enable delegates to develop their skills as a coach to support and maximise both their own performance and the performance of others, especially within the context of organisational needs and service delivery.

The course will cover:

• What is peak performance within you part of the business?;
• Performance – confidence, ability and perception;
• The human side of coaching;
• Active listening – the extra information that might be missed;
• Great questioning – language and thinking;
• Setting effective goals;
• Motivation;
• Business relationships;
• Dealing with under-performance;
• Delivering good quality feedback;
• Coaching practice.

By the end of the session you will be able to:

• Know what peak performance means to them and their team and be able to effectively communicate this;
• Think about the coaching relationship from the other side – manage expectations and set guidelines;
• Understand how to maximise a coaching session by building good working relationships;
• Ask great questions when coaching while actively listening;
• Ensure effective goals are set when starting coaching conversations to maximise the coaching time together;
• Think about the coachees motivations and be able to tap into this, when necessary;
• Be able to confidently deal with under-performance where needed;
• Deliver good quality feedback both positive and developmental in a timely manor.